Need help?
FAQ
Find answers to the most common questions about your orders, delivery, account and returns.
General questions
What is your return policy?
We want you to be completely satisfied with your purchase. We accept returns within 21 days of receiving your order. To make a return, log in to your account and send us your request.
How can I track my order?
Once your order has shipped, you will receive a tracking number by email. You can use it to track your order on the carrier’s website.
Can I cancel or change my order?
We aim to process orders as quickly as possible. If you need to change or cancel your order, contact our customer service team as soon as possible. We will do our best to help.
Shipping and delivery
What are the processing and delivery times?
Order processing usually takes 1 to 2 days, followed by delivery in 2 to 3 days in France and 5 to 7 days in Europe.
What delivery methods do you offer?
Relay point delivery: choose a pickup point to collect your order when it suits you.
Home delivery: receive your parcel directly at the address provided with your order.
Local delivery: when available in your area, delivery may be handled directly by our team.
Customer account
How do I log in if I don’t have a password?
Our authentication system lets you access your account using a code sent after entering your email address. You don’t need to remember a password.
Contact us
How can I contact LIBACI?
Feel free to write to us from our contact page. We pay close attention to your messages and aim to reply as quickly as possible.