and use

ARTICLE 1 - CHAMP D'APPLICATION

These General Conditions of Sale establish an agreement between LIBACI, a simplified joint stock company with capital of €1,000, registered with the RCS of Nanterre under number 982 712 333, whose head office is located at 120-130, Rue 8 Mai 1945 92000 Nanterre (hereinafter referred to as "LIBACI") on the one hand, and any person who has made a purchase on the site www.libaci.com, hereinafter referred to as "the Customer", on the other hand. The act of purchase on the site www.libaci.com (hereinafter referred to as the “Site”) automatically entails full acceptance of these conditions, without restriction or reservation to all sales concluded by the Seller with buyers.

The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the site www.libaci.com, which the customer is required to read before ordering.

The choice and purchase of a Product are the sole responsibility of the Customer. Any purchase on the site www.libaci.com (hereinafter the “Site”) automatically entails acceptance of all of these conditions.

Product offers are within the limits of available stocks, as specified when placing the order.

These General Terms and Conditions are accessible at any time on the website www.libaci.com and will take precedence over any other document.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The products presented on the site www.libaci.com are offered for sale for the following territories: Metropolitan France, International.

In the event of an order to a country other than mainland France, the Customer is the importer of the Product(s) concerned.

For all Products shipped outside the European Union and Overseas Territories, the price will be calculated excluding taxes automatically on the invoice.

Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility and are the sole responsibility of the Customer.

ARTICLE 2 - PRICE

The Products are supplied at the current prices appearing on the site www.libaci.com, when the order is registered by the Seller.

The prices are printed in euros all taxes included.

The prices take into account any reductions that may be granted by the Seller on the sitewww.libaci.com.

The Seller reserves the right to modify its prices without notice.

The prices do not include processing, shipping, transport and delivery costs, which are invoiced additionally, under the conditions indicated on the site and calculated before placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

ARTICLE 3: PRESENTATION OF ARTICLES

The seller makes his best efforts to ensure that the photographs of the Products conform as closely as possible to the Products actually delivered to the Customer (color of the Products in particular). However, it cannot guarantee that the Products will be exactly identical to the photographs, in particular due to the technical constraints of making the photographs available on the Site. Furthermore, the seller strives to present and describe its Products as precisely as possible. However, subject to providing a faithful presentation of the essential qualities of its Products, the seller cannot guarantee exhaustive communication of all the characteristics of each Product. The User who wishes to receive additional information about a Product is invited to contact Customer Service at the following address:contact@libaci.com. The User declares to be fully aware of the provisions of this article, and already expressly agrees not to engage the seller's liability in this respect, subject to the application of mandatory legal provisions (guarantee of conformity in particular).

ARTICLE 4 - ORDERS

It is up to the Customer to select the Products he wishes to order on the website www.libaci.com, according to the following terms:

The customer chooses a product which he places in his virtual basket, a product which he can delete or modify before validating his order. They will then enter their contact details on their user profile or log in to their customer area and choose the delivery method. After validation of the information, the order will be considered final and will require payment from the customer according to the terms provided.

Product offers are valid as long as they are visible on the site, within the limits of available stocks.

The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

Any order placed on the site www.libaci.com constitutes the formation of a contract concluded remotely between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

In the event of unavailability of one or more Products after placing the Order, the Customer will be notified by email. The Customer will have the choice of being reimbursed the amount corresponding to the unavailable Products, or of being delivered when the Products concerned are back in stock (unless definitive withdrawal from the catalog).

In any event, LIBACI cannot be held responsible for any damage suffered by the Customer, nor liable for any damages.
LIBACI may modify the assortment of products offered for sale on the Site at any time, without prejudice to Orders placed by the Customer.

ARTICLE 5 - DELIVERIES

The Products ordered by the Customer will be delivered in mainland France or in the following zone(s): International.

The delivery time begins upon receipt of your payment. In the event of force majeure or unforeseen events preventing us from making delivery, the deadline will be extended depending on the duration of the impediment.

The prices of the products displayed on the site do not include delivery costs. Depending on the amount of your order or the delivery method you have chosen, you may be charged delivery costs.

The price of each delivery option is clearly specified during the checkout process. Our standard delivery costs are offered at no additional cost. If you are unable to deliver your entire order at one time, if multiple deliveries are required, you will not be charged any additional fees for subsequent deliveries.

Libaci offers delivery costs from fifty euros (€50.00) of purchase in mainland France, with the exception of express delivery costs. For orders worth less than fifty euros (€50.00), delivery costs will be applied. These fees are calculated based on various factors, including order size, costs of shipping, handling and other services. They will be billed and collected by the site. You will find details of these additional charges during the checkout process, where they will be added to the total amount payable.

However, for international shipments, long-distance delivery charges are applied, including VAT. We will inform you of the possibility of applying these delivery costs before your order is finalized. Please note that international delivery costs will be charged and collected by Libaci. If you choose to return an item for which a long distance delivery fee has been charged, these fees will not be refunded.

If the Products ordered have not been delivered within 30 working days after the indicative delivery date, for any reason other than force majeure or the Customer's actions, the sale may be canceled at the Customer's written request within the conditions provided for in articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, excluding any compensation or withholding.

Deliveries are ensured by an independent carrier, to the address mentioned by the Customer when ordering and to which the carrier can easily access.

If your package is returned due to an incorrect address, a non-existent address, failure to collect the package from the post office or for any other reason, you will be responsible for reshipping costs. If the returned package is not claimed, the corresponding costs will be deducted upon reimbursement. If you cancel your order, you will be responsible for shipping costs.

The Customer is required to check the condition of the delivered products. It has a deadline of14 daysfrom delivery to make complaints by mail, email, telephone, accompanied by all relevant supporting documents (photos in particular). After this period and failing to have complied with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.

The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 217-4 et seq. Consumer Code and those provided for in these General Terms and Conditions.

The transfer of the risks of loss and deterioration relating thereto will only be carried out at the time when the Customer takes physical possession of the Products.

ARTICLE 6 - CUSTOMER-ACCOUNT AREA

If the customer already has an account, they can simply log in using the email address associated with their customer profile. This will allow them to access their orders and account information. When they enter their email address, a unique 6-digit code is immediately emailed to the customer, which they must enter to complete the login process. As such, the Client refrains from any disclosure. Otherwise, he will remain solely responsible for the use made of it.

In the event that a person logs in with an email address not affiliated with an existing customer profile, a new customer profile is automatically generated

The Customer is responsible for updating the information provided. He is informed that he can modify them by logging into his account.

The Customer may also request unsubscription by going to the dedicated page in their personal space or sending an email to: contact@libaci.com. This will be effective within a reasonable time.

In the event of non-compliance with the general conditions of sale and/or use, the site www.libaci.com will have the possibility of suspending or even closing a customer's account after formal notice sent electronically and remaining without notice. effect.

Any deletion of an account, whatever the reason, results in the pure and simple deletion of all personal information of the Customer.

Any event due to force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance, does not engage the responsibility of the Seller.

Creating an account entails acceptance of these general conditions of sale.

ARTICLE 7 - PAYMENT CONDITIONS

The price is paid by secure payment, according to the following terms:

•  Payment by credit card from the Visa, Mastercard, Maestro, and American Express networks or via the secure payment platform Stripe or Paypal.

The price is payable in cash by the Customer, in full on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the site.www.libaci.com.

Payments made by the Customer will only be considered final after actual collection by the seller of the sums due.

The Seller will not be required to deliver the Products ordered by the Customer if the Customer does not pay the price in full under the conditions indicated above.

ARTICLE 8 - Use of Discount Vouchers

At LIBACI, we are delighted to offer you an advantageous and economical shopping experience. Our coupon program aims to reward customer loyalty and make our products and services even more accessible. This section of the General Conditions of Sale (CGV) details the responsible and fair use of discount vouchers.

1. Obtaining Discount Vouchers:

Discount coupons are usually issued as part of special promotions, loyalty programs or other marketing initiatives. Customers can receive them by email, through our website, or through other official communication channels.

2.Validity of Discount Vouchers:

Each discount voucher has a specific validity period, clearly indicated upon receipt. Customers are advised to use their vouchers before the expiration date to ensure applicability.

3.Single Use:

Coupons are generally single use unless otherwise noted. Each voucher is valid for a single transaction, and it cannot be partially used or combined with other offers, unless expressly stated.

4.Conditions of Use:

Some coupons may be subject to specific conditions, such as minimum purchase amounts or specific product categories. These conditions are clearly indicated with each voucher and must be respected for the discount to be applied.

5.Non-Transferability:

Discount vouchers are generally intended for the exclusive use of the customer to whom they were issued. They are not transferable, and their resale or exchange is strictly prohibited.

6.Refund:

Discount vouchers have no monetary value and are not refundable, even partially, in cash or in any other form.

7.Cancellation and Modification:

LIBACI reserves the right to cancel or modify discount vouchers at its discretion, particularly in the event of abuse or fraud.

8. Responsibility:

LIBACI is not responsible for the loss, theft or destruction of discount vouchers. The customer is invited to take the necessary precautions to keep them safe.

By accepting our General Terms and Conditions, you acknowledge having read and accepted the conditions of use of discount vouchers. We hope that this special offer will add value to your shopping experience at LIBACI, and we are committed to continuing to offer you exclusive benefits.

ARTICLE 9 - RIGHT OF WITHDRAWAL

According to the terms of article L221-18 of the Consumer Code <

The right of withdrawal can be exercised online, using the formwithdrawal ci-jointand also available on the site or any other declaration, unambiguous, expressing the desire to withdraw and in particular by postal mail addressed to the Seller at the postal address or by email.

ARTICLE 10 - RETURN and REFUND

Return policy :

Right of Return:We attach great importance to customer satisfaction and strive to provide high quality products. If for any reason you are not completely satisfied with your purchase, our returns policy offers you the option of returning items within21 daysfrom the date of receipt of your order.

Return Conditions:

• The items must be in their original condition, unused, undamaged and in their original packaging and complete (packaging, accessories, instructions, etc.) allowing them to be sold in new condition.
• Personalized or altered items are not eligible for return.
• Return costs are the responsibility of the customer.
• Damaged, soiled or incomplete products are not taken back.

Return Procedure:

To initiate a return, please follow these steps:

• Log in to your customer account.
• Submit a return request indicating the items you wish to return, their quantities, and share the reason in order to contribute to our continuous improvement process.
• Follow the detailed instructions to complete the returns process.

Return Label:

Once your return request is approved, we will issue you with a prepaid return label, simplifying the procedure for you. Simply collect this label, if it is provided in the package upon delivery, or print it from your personal space, then attach it securely to the package.

Refund Policy:

Upon receipt of the package, our team will inspect the returned items. Once confirmed that the items meet our returns policy, the refund will be processed within 14 working days.

The refund will be made via the same payment method used during the purchase.Return costs will be deducted from the refund amount.

Trades :

If you wish to exchange an item, please follow the returns procedure and place a new order for the desired product.

We reserve the right to refuse returns that do not comply with our return conditions. For any additional questions, please do not hesitate to contact our customer service.

ARTICLE 11 - Moderation of Customer Reviews

At LIBACI, we value transparency, integrity and the opinion of our customers. Our commitment to quality of service also includes the ethical moderation of customer reviews. This section of the General Conditions of Sale (CGV) details our approach to review management to ensure an honest and authentic experience for all our users.

1. Submission of Notice:

Customers are encouraged to share their experiences by posting reviews on our site. To maintain a balanced environment, we accept positive and negative reviews, each contributing to a fair representation of our products and services.

2. Ethical Moderation:

We reserve the right to moderate reviews before they are published to ensure they meet our guidelines. Moderation aims to filter offensive content, spam, defamatory comments or any other violation of our editorial rules.

3. Authentication of Reviews:

To maintain the credibility of our review system, we may require customer authentication before posting their reviews. This may be through the email address associated with their account or other verification methods.

4. Balanced Publication:

We are committed to publishing a representative range of reviews, both positive and negative, to provide an honest perspective of our business. However, we will not post reviews that are blatantly false or manipulated.

5. Right of Reply:

Customers have the right to respond to posted reviews. This feature enables open dialogue between our company and our customers, promoting problem solving and mutual understanding.

6. Deletion or Modification:

We reserve the right to remove or edit reviews that violate our moderation rules or are flagged as false or misleading.

7. Responsibility:

Reviews express the individual opinions of customers and do not necessarily reflect the opinions of LIBACI. We are not responsible for the content of reviews posted by customers.

By accepting our T&Cs, you understand and accept our review moderation policy. This approach aims to maintain the integrity of our platform while providing our customers with a transparent and informative shopping experience. We are committed to continually evolving to ensure the trust and satisfaction of our customers.

ARTICLE 12 - Service Client

We consider customer service a cornerstone of our relationship with our customers. This section of the General Conditions of Sale (CGV) highlights our commitment to exceptional customer service, aimed at ensuring your satisfaction throughout your purchasing journey. For any questions, please contact ushereor via the help section on our site www.libaci.com.

ARTICLE 13 - RESPONSIBILITY OF THE SELLER WARRANTIES

The Products supplied by the Seller benefit from:

• the legal guarantee of conformity, for defective, damaged or damaged Products or those that do not correspond to the order,
• the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,

Provisions relating to legal warranties

Article L217-4 of the Consumer Code

“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »

Article L217-5 of the Consumer Code

The property complies with the contract:

1° If it is specific to the use usually expected of a similar item and, where applicable:

- if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;

- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »

Article L217-12 of the Consumer Code

“The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.»Article 1641 of the Civil Code.

“The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or He would have given only a lower price if he had known about them. »

Article 1648 paragraph 1 of the Civil Code

“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.»

Article L217-16 of the Consumer Code.

“When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention. »

In order to assert his rights, the Customer must inform the Seller, in writing (email or post), of the non-conformity of the Products or of the existence of hidden defects from their discovery.

The Seller will reimburse, replace or repair Products or parts under warranty deemed non-compliant or defective.

Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed upon presentation of supporting documents.

Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 60 days following the Seller's discovery of the lack of conformity or hidden defect. This reimbursement can be made by transfer or bank check.

The responsibility of the Seller cannot be engaged in the following cases:

• non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to verify,
• in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.
• The photographs and graphics presented on the site are not contractual and cannot engage the liability of the Seller.

The Seller's guarantee is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.

ARTICLE 14 - PERSONAL DATA

The Customer is informed that the collection of his personal data is necessary for the sale of the Products by the Seller as well as their transmission to third parties for the purpose of delivery of the Products. These personal data are collected solely for the execution of the sales contract.

14.1 Collection of personal data

The personal data collected on the site www.libaci.com are as follows:

Account opening

When creating the Customer/user account:

Surnames, first names, postal address, telephone number and e-mail address.

Payment

As part of payment for Products offered on the sitewww.libaci.com, the approved payment provider intervening for banking transactions (ARTICLE 7) records financial data relating to the bank account or credit card of the Customer/user.

14.2 Recipients of personal data

Personal data is used by the Seller and its co-contractors for the execution of the contract and to ensure the effectiveness of the sale and delivery of the Products.

The category(ies) of co-contractor(s) is(are):

• Transport providers
• Payment institution providers

14.3 Data controller

The data controller is the Seller, within the meaning of the Data Protection Act and as of May 25, 2018, Regulation 2016/679 on the protection of personal data.

14.4 limitation of processing

Unless the Customer expressly agrees, his personal data is not used for advertising or marketing purposes.

14.5 Data retention period

The Seller will keep the data thus collected for a period of 5 years, covering the limitation period for applicable contractual civil liability.

14.6 Security and confidentiality

The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.

14.7 Implementation of Customer and user rights

In accordance with the regulations applicable to personal data, Customers and users of the site www.libaci.com have the following rights:

• They can update or delete the data concerning them as follows:

They can delete their account by writing to the email address indicated.

• They can delete their account by writing to contact@libaici.com.
• They can exercise their right of access to know the personal data concerning them by writing to the address contact@libaici.com.
• If the personal data held by the Seller is inaccurate, they may request an update of the information by writing to contact@libaici.com.
• They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to contact@libaici.com.
• They may also request the portability of data held by the Seller to another service provider.
• Finally, they can object to the processing of their data by the Seller.

These rights, as long as they do not oppose the purpose of the processing, can be exercised by sending a request by mail or e-mail to the Data Controller whose contact details are indicated above.

The data controller must provide a response within a maximum of one month.

In the event of refusal to grant the Customer's request, the latter must be motivated.

The Customer is informed that in the event of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or contact a judicial authority.

The Customer may be asked to check a box under which he agrees to receive informative and advertising emails from the Seller. He will always have the possibility to withdraw his agreement at any time by contacting the Seller (contact details above) or by following the unsubscribe link.

ARTICLE 15 - INTELLECTUAL PROPERTY

The content of the site www.libaci.com is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

ARTICLE 16 - APPLICABLE LAW - LANGUAGE

These T&Cs and the resulting operations are governed by and subject to French law.

These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.

ARTICLE 17 - DISPUTES

In the event of a dispute relating to an Order, the Customer must contact LIBACI as a priority, in order to find an amicable solution, by email to the address contact@libaci.com.

Referral to the mediator can only take place after the Client has taken prior written steps with LIBACI. Furthermore, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals from the European Union. This platform is accessible at the following link:https://webgate.ec.europa.eu/odr/.

All disputes relating to purchase and sale operations concluded in application of these General Terms and Conditions and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law. common.